Patient Image Access
South East Radiology is pleased to offer you ‘SER Patient Results’. This secure digital platform provides easy access to your images and reports anytime, anywhere.
The SER Patient Results app is available via the App Store or Google Play on smartphones and tablets. You can also access your results through the web browser
patient.southeastradiology.com.au
This is ideal if;
- You suffer from a long-term medical condition and need your imaging history.
- You are pregnant and would like to share your precious baby scans with family or friends.
- You would like to share scans with other health professionals such as a physiotherapist or chiropractor.
- You travel and need to access your scans anywhere, anytime.
If you require support please visit ser.zed.link
FAQs
Can parents or guardians access the patient portal or app on behalf of a person under the age of 18?
If you wish to access the patient portal for someone under the age of 18 please contact admin@serad.com.au to discuss your options.
Who can I contact for support?
- You can log a ticket via SER Zed Support ser.zed.link
- Email SER support to ensure name, date of birth and phone number is correct admin@serad.com.au
When will I receive my SMS to access my results?
You will receive an SMS with a link to activate your SER Patient Results account 7-10 days after your examination. Simply follow the prompts, verify your date of birth and set a secure password.
What if I did not receive a SMS notification to activate my account?
If you have not received an SMS notification, there could be several reasons why it did not reach you. We kindly request that you confirm your mobile number and date of birth with our support team to ensure it is correct. Once your number and date of birth is verified, the SMS will be sent to you promptly. Alternatively, you may visit ser.zed.link.
Should I talk with my doctor before accessing my results?
.
While it’s great to be informed and prepared for your medical visit, the interpretation of imaging results requires specialised medical knowledge and expertise. Therefore, we highly recommend that you always consult with your doctor to fully understand your results, diagnosis, and treatment options.
When will my result be ready?
You can view and share your images and reports 7-10 days after the radiologist completes your report. Remember to always return to see your referring doctor to discuss your results.
How do I download the SER Patient results app?
The app is available through the Apple App Store or Google Play Store, search for ‘SER Patient Results’.
How do I update my account details?
Your account details include your personal information recorded at the radiology clinic, or as provided by you during the registration process.
You can update these details as required within the app or portal.
Can I share my results?
Yes – from your mobile device…
- Sign into your account
- Select the scan you wish to share
- Tap the ‘Share’ button. This will take you to the ‘Quick Share’ screen
- Specify the number of days you wish to share your scans for
- Tap the option to ‘Include report’, if required
- Click the ‘SUBMIT’ button
- On the next screen, your secure share URL will be displayed. Tap ‘Share’
- Select how you want to share the URL – for example SMS – and send
- Ask the recipient to visit the ‘quick-share’ site using the URL you sent them. They will need to know your date of birth to access the images
Yes, from your desktop …
- Sign into your account
- For the scan you wish to share, click the ‘Share’ button. This will take you to the ‘Quick Share’ screen
- Specify the number of days you wish to share your scans
- Tick the option to ‘Include report’ if required
- Click the ‘GENERATE’ button
- On the next screen, your quick share code and quick share link (URL) will be displayed. Click ‘COPY’ to copy the URL to your clipboard
- Paste the quick share link (URL) into an email and send to the correct recipient
- Ask the recipient to visit the ‘quick-share’ site using the URL you sent them. They will need to know your date of birth to access the images
I share my phone number with someone else, can I access multiple accounts through this phone?
Our system allows for one login per phone number. If multiple individuals share a phone number, all studies associated with that number can be accessed through one account. This means that, for instance, a parent and child sharing a phone number can view all images through a single login.
In the event that an individual no longer wishes to have their account linked to others, such as when a child grows up and obtains their own phone number, they will need to contact Zed to have the accounts unlinked. This can be done by visiting ser.zed.link and requesting that the accounts be unlinked.
Who has access to my results?
Your referring practitioner or treating physicians are able to access your results. Your referring practitioner also has the ability to forward your results to other treating practitioners.
If you have a shared account, all people with linked accounts can access the images.
Will my referring doctor automatically receive my results?
Your imaging report will be promptly sent to the referring doctor once it is authorised by the radiologist.
How much storage will the images use?
No additional storage is required to view the reports and images. Viewing your report and images, is similar to viewing a standard web page.
What web browser is best to use?
Our web portal will work well with most of the latest web browsers. Popular choices are Firefox and Chrome.
If you are experiencing problems, please use Firefox or Chrome until you have upgraded your operating system.
Can I save my images?
To save your images, simply log in to the SER Patient Results web portal and click on the “Export” option from the ellipsis menu. From there, you can select the format you prefer, whether it’s JPEG, DICOM, or even a video.
Can I print my images?
At this time, we do not offer a “Print” feature on our app. However, you can easily save your images as a JPEG file and print them as needed.
What format are the images in?
Images are delivered in JPEG format for fast and easy viewing. Diagnostic quality images are available for your referring practitioner.
How do I manage notifications?
Email Notifications
You can choose to receive notifications to your email address.
Mobile App Notifications
You can choose to enable notifications when new images and reports have been made available in your account.
Preferences
When you view your images, you can choose between simple or advanced viewer. The images are the same in both, but the advanced viewer includes tools that may be of interest to medical specialists.
Manage
If you shared your results, either as quick shares or DICOM exports. When you manage these, you will see a list of active shares, with the option to revoke them if required
Can I collect my results from a clinic?
You can collect your results from the clinic with valid identification (e.g. driver’s licence or passport).
Additional charges will apply for images to be provided on disc or film. Please ask our friendly clinic staff about the costs.
You can also access your results via our patient results app or portal or by making an appointment with your referring practitioner.
Can you email my results?
We are unable to send reports via email. To comply with applicable legal and privacy regulations. These measures are in place to protect your privacy and ensure the confidentiality of your personal health information.
You can access your reports through one of the following secure methods:
- Online Patient Portal: Log in to your account to securely access and download your report
- Dr Appointment: Arrange a consultation with your doctor/specialist to review your report
- In-Person Collection: Visit one of our clinics with valid identification (i.e. drivers’ licence or passport) to collect a copy of your report.
Please note fees apply for your records to be provided on disc or film.
